CERTIFICATIONS AND SUPPLIERS

Quality is the ability of our products and services to meet the expectations of each Customer and interested parties relevant to the quality management system.

Our focus on quality demands that we continuously improve our company’s performances, optimizing the processes.

CUSTOMER SATISFACTION

FATA S.p.A. is committed to continuously plan, implement, test and improve its quality management system in order to achieve maximum Customer satisfaction.
The uniqueness of each project will not be used as a pretext to forgo monitoring of our Customers’ level of satisfaction, but it will rather be an incentive to identify appropriate measurement criteria.

PERSONNEL POLICY

Task awareness and accountability for one’s own results are our management’s primary objectives that we are committed to instill in our entire staff.
Management ensures that the Quality Police is understood and implemented by the entire staff; for this purpose Management is committed to encourage an open exchange of communication and to build a cooperative environment through meetings, corporate climate monitoring, and exchange of information in a cascade-like manner.
The managers of each department are collectively accountable for business results and are individually responsible for the contribution made though the services rendered to their internal and external Customers.
In accordance with this principle, measurable objectives are defined in specific documents analysed during the Management review meetings.

POLICY FOR HEALTH, SAFETY AND THE ENVIRONMENT

Safety and the environment (HSE) are a primary concern in everything we do.
We are committed to minimize the impact of our activities to the environment and to prevent harm to our employees, customers, subcontractors and to other interested parties who might be affected by these activities. We do this by carefully assessing the risks arising from our activities and striving to reduce these risks to the minimum practical level, with a view to meet or exceed the relevant industry standards.
The Board of Directors of FATA S.p.A., through the Employer, bears the final responsibility for establishing and affirming these commitments. The Employer sets specific objectives for improving the HSE performance of FATA S.p.A. and mandates designated managers to plan and carry out all the actions deemed necessary to the purpose.

Measures implemented to attain our HSE objectives include, but are not limited to:

• training employees to raise their awareness and competences;
• communicating to the employees the HSE system, in order to ensure their involvement in it;
• implementing suitable organizational arrangements, working practices and construction methods;
• compiling and collating appropriate performance indicators;
• tracking progress towards objectives.

The internal procedures and instructions emanating from this policy, are enforced and applicable by all those who work within FATA S.p.A. organization without exception.
All must communicate any incident or near miss which results or may result in injury, ill health, damage to environment or property so that by FATA S.p.A.  top management appropriate actions are taken.
The designated managers must assure that all offices and construction worksites operating under their responsibility comply with the applicable laws and regulations and with internal procedures and instructions. Status reports are systematically submitted to company’s top management.

These requirements are initially evaluated by means of a Vendor Questionnaire. The form must be completed electronically and submitted to the following e-mail address:
new.vendor@fatagroup.it

The submission of the Vendor Questionnaire is the first step towards qualificatimailto:new.vendor@fatagroupit.kinsta.cloudon, although in some cases it may be the only one. If the case requires (e.g., for those products and/or services that we rate as critical), the process may continue with the request of additional supporting documents and with one or more assessment visits. All this will allow the prospective Vendor to introduce its organization, facilities, products and services, and, if successful, to be included in FATA Vendor List and invited to participate to our tenders.
For the mutual benefit of both parties, FATA will monitor the Vendor’s performance through every phase of the relationship, i.e. tender, contract negotiation, order execution and closure. Punctuality, quality and a cooperative attitude are the aspects we rank highest in our dealings with Vendors.